Terms and Conditions
We hope that you love your linen homeware as much as we have loved making it for you but putting that aside here are some of the more practical bits and bobs that we need to mention…
Whilst our linen and organic cotton velvet homeware is of the highest quality they are handmade and unique in their nature. Those items which have illustrations are screen printed by hand using solvent free textile inks and there can be some variability in the colour and image detail only adding to the individuality of each item. In addition if exposed to direct sunlight both the image and linen/velvet colour will fade over time.
Our hob covers contain a layer of heat resistant wadding along with 2 layers of recycled cotton & polyester batting. They are strong and durable but NOT FIRE PROOF, so as with all fabrics please be vigilant when leaving on hot surfaces!
Although our linen is pre-washed it will shrink a tiny bit after the first wash but should remain in wonderful condition and a perfect fit for your hob or cushion insert.
Swatches & Colour
If you wish to order any fabric swatches from us, please send us an email first to [email protected] and we will then instruct you to purchase a Fabric Samples product from our shop page, linked below:
Payment & Refunds
Please note that BESPOKE items are NON-REFUNDABLE unless faulty, please inform us of any damage or faults with 14 days of receiving the item/s by email so that we can arrange it’s return and replacement. Unfortunately return postage must be covered by the customer and we cannot refund an item if you have changed your mind or are unhappy with the colour (please request fabric swatches to be sent ahead of placing your order if this is a concern).
We print small batches of tea towels and linen tableware to reduce the incidence of potential waste and to allow us to remain kinder to the environment so please allow 3 days from order placement to dispatch.
In addition for bespoke items such as cushions and hob covers please allow up to 3 weeks for production before dispatch. You will be informed by email when your item is complete and given your postal tracking code as all of our bespoke items require a signature on delivery.
Washing and Care
Our linen tea towels, table ware and aprons can be machine washed at 40 degrees (or at 30 degrees to be kinder to the environment). You can tumble dry but do not dry clean or use products containing bleach.
Our Aga and hob covers can be machine washed at 30 degrees with a gentle spin (800). Reshape whilst damp and leave to air dry, Iron on cotton setting but do not tumble dry, dry clean or use products containing bleach.
Our cushions can also be machine washed on 30 degrees with a delicate spin cycle. Reshape whilst damp and air dry flat, iron inside out on a medium heat, do not tumble dry.
We currently deliver to the following countries:
For listed international deliveries weighing over 2kg you will not be able to process your delivery through the website but will need to contact Under the Stairs direct on [email protected] with details of your order to gain a delivery quote and to process your order if you choose to move forward with it.
If you live outside of the listed area it will also not be possible to process your order through the website but please email us with your order details and address and we will be able to quote you a delivery charge.
We reserve the right to update our shipping charges.
We will endeavour to inform you of any delays in the creation of your chosen item/s and if they have yet to go into production due to high demand you have the opportunity to cancel your order and request a full refund. Once items are dispatched we are not liable for any consequent delays on delivery.
ALWAYS CHECK FOR ANY DAMAGE TO PACKAGING UPON DELIVERY OF YOUR ORDER.
It is the responsibility of the customer, regardless of delivery address, to ensure the goods received are as ordered (ie correct design, print colour fabric type and quantity), and are of a satisfactory quality. In the event of a discrepancy the customer must notify us by email within 7 days of receipt of delivery.
If for any reason your package is damaged please do not accept delivery and contact us as soon as possible. You can request a damaged freight report from the driver.
Your payment security is of upmost importance to us so our payments are automatically processed through Stripe www.stripe.com should you wish to find out more please go to their FAQ’s page on security.
Please also visit our Privacy Page for information on data protection.